Review Generation is the process of gathering (hopefully positive) customer reviews for your business. Whether it’s about a great product selection, or a stellar customer service experience – you want folks to share what you’ve got.
Testimonials in local directories means people are voluntarily offering the most valuable form of marketing there is – word of mouth. As reviews stack up, your business looks more and more reputable, and new customers will be more likely to give it a chance.
Especially when customers had a bad experience with a previous dealer, seeing good reviews at your location can tempt them away from the competition.
Google itself has officially confirmed the importance of reviews in local search.
“Interact with customers by responding to reviews that they leave about your business. Responding to reviews shows that you value your customers and the feedback that they leave about your business. High-quality, positive reviews from your customers will improve your business’s visibility and increase the likelihood that a potential customer will visit your location. Encourage customers to leave feedback by creating a link they can click to write reviews.”
With all these reasons, it’s clear you need to be proactive about acquiring positive new reviews for your business. It helps build trust in your brand, majorly improves your organic SEO, and has a strong connection to your public image,
Your review generation plan needs to be practical, timely, and effective for a range of different reviewer types and customer happiness.
In a recent Online Reputation Management Survey, While 87% of respondents classed reputation management as being very important to their business, just 17% of their time is actually spent on reputation management tasks.
With such a strong importance placed on positive reviews and online reputation, why are so many small businesses putting forth such a small effort to manage their reputation?
Maybe it’s confusing. Maybe it seems like a lot of work. Maybe they haven’t made the time, or simply don’t HAVE enough time.
Generating reviews is a time-consuming project, after all.
However, it’s one that is deeply worthwhile.